Terms and Conditions
All payments become due at the end of your appointment. Any late payments will incur a £10 administration fee.
Payment can be made by cash, Paypal and all major credit and debit cards. BACS payments will only be accepted if paid in advance or transferred by end of your session.
When booking online you have the option to pay at the time of booking or during your appointment.
Fitness sessions are for fit healthy dogs only, and not as part of a rehabilitation programme.
If your dog becomes injured, it is your responsibility to inform us prior to any fitness sessions.
When hiring equipment, the hirer is responsible for keeping the hired equipment in good condition and is responsible for any repairs or replacements.
Cancellation Policy
All physiotherapy and fitness appointments are made in good faith. We accept that on occasions life gets in the way, which may mean you are unable to attend your appointment. With this in mind, we allow each client, one short notice cancellation without penalty, but ask that you give us as much notice as possible so that we may offer the appointment to another client.
Future cancellations will be subject to the following charges;
- If cancelled within 48hrs notice, 50% of appointment fee will be due
- If cancelled within 24hrs notice, the full fee will be due
An invoice will be sent out and due upon receipt. We reserve the right not to accept any further bookings until invoice is paid.
