Payment and Cancellation Policy
We accept cash, paypal and all major credit and debit cards. BACS payments will be accepted if paid in advance or transferred by end of your session. For the purposes of insurance claims we can issue you a receipt via e-mail after each session, or as a block at the end of treatment. Whilst physiotherapy treatment is generally covered by most insurance policies, it is your responsibility to check with your insurance company that it will be covered and if there are any specific requirements. For all physiotherapy and fitness sessions, payment is required at the end of your session, all late payments will incur a £10 administration fee.
All physiotherapy and fitness bookings are made in good faith. We accept that on occasions life gets in the way, which may mean you are unable to attend your appointment. With this in mind we allow each client one short notice cancellation without penalty, but ask you to give us as much notice as possible so that we may offer the appointment to another client. Any future cancellations will be subject to the following charges; if cancelled within 48hrs notice, 50% of session fee will be due if cancelled within 24hrs the full fee will be due. An invoice will be sent for any cancellation fees and will be required to pay prior to any future booking.