Membership Scheme

Terms and Conditions:

- When purchasing monthly payment option, the deposit is taken at time of purchase. You will then be e-mailed a direct debit form for completion prior to membership commencement.
- Membership is attached to owner not the dog
- All memberships are for a year in duration, and may be renewed at anytime
- Where yearly membership is paid in full, treatment entitlement may be used at anytime. For monthly paid memberships, entitlement is at the above frequencies.
- It is the owners responsibility to book appointments when they are due
- Memberships may be cancelled at anytime with 1 months notice and the following will apply:
- No refund on monthly paid memberships
- Memberships paid in full will receive refund for months left based on the monthly payment scheme minus any over used entitlement
- All discounts and accesses will be removed at date of cancellation
- Monthly payment scheme will incur a £10 admin charge
- £50 deposit taken on all monthly schemes with balance paid over the next 10 consecutive months.
- Where direct debit payment fails, it is the owners responsibility to contact us to make manual payment within 7 days. Where payment is not received within 7days membership will be cancelled.